AI Models
AI for Utilities

Reliable operations, responsive service.

Help customers faster, keep field crews informed and turn regulatory paperwork into a background task.

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Utilities assistant
Draft a customer update for a planned maintenance outage on Thursday morning.
Draft ready: what’s happening, when, which areas, how long it should take, and how to stay updated — friendly, clear and under 120 words.
Ask anything…
The challenge

What holds utilities teams back

  • Outage surges

    Contact volumes spike exactly when teams are stretched.

  • Field knowledge gaps

    Crews need answers on-site, not back at the depot.

  • Regulatory reporting

    Compliance documentation consumes skilled time.

Use cases

Six ways to put AI to work, today

Reliable operations and responsive service.

  • Customer assistant

    Answer billing and outage questions instantly.

  • Field guide

    Procedures and asset info on any device.

  • Outage communications

    Clear, timely updates drafted for approval.

  • Regulatory drafting

    First drafts of recurring reports.

  • Work-order summaries

    Concise histories for every asset.

  • Energy-saving tips

    Personalised advice for customers.

How it works

From first prompt to everyday workflow

  1. 01

    Connect content

    Tariffs, procedures and FAQs.

  2. 02

    Deploy assistants

    For customers and crews.

  3. 03

    Automate reports

    Agents draft recurring documents.

  4. 04

    Review & improve

    Track quality and refine.

Agents & skills

Agents built for utilities

Give an agent a goal and it plans the steps, uses the skills you grant and reports back — with approvals wherever you want a human in the loop.

  • Customer assistant: Answer billing and outage questions instantly.
  • Field guide: Procedures and asset info on any device.
  • Outage communications: Clear, timely updates drafted for approval.
Explore agents
Agent run · live

  1. Understand

    Intent & context

    Done

  2. Plan

    Break into steps

    Done

  3. Act

    Run skills & tools

    Running

  4. Deliver

    Verified result

    Queued
Outcomes

What changes when you switch it on

  • Outcome 1

    Faster answers

    Customers get help even during peaks.

  • Outcome 2

    Safer, smarter crews

    Procedures at their fingertips.

  • Outcome 3

    Lighter compliance load

    Reports drafted, experts approve.

Under the hood

Foundational models, plus proprietary architecture

Every leading open model family, made sharper by the layer we built around them.

  • Routing

    The best model for each request, automatically.

  • Memory

    Your utilities context, remembered securely.

  • Skills

    Search, read, write and call your own tools.

  • Agents

    Goal-driven workers with guardrails.

Security posture

All controls healthy

Continuously monitored

  • Encryption in transit & at rest
  • SSO & scoped API keys
  • Audit logs for every action
  • Your data never trains shared models
Security & control

Enterprise-grade from day one

  • Your data is never used to train shared models
  • Encryption in transit and at rest
  • Roles, scoped API keys and approval steps
  • Audit logs, SSO and private deployment options on higher plans
Read about our security →
FAQ

Utilities questions, answered

Can it handle peak volumes?

Yes. Scale and Enterprise plans include dedicated throughput.

Does it work offline in the field?

It needs a connection, but works well on mobile networks and devices.

Can communications be approved first?

Yes. Set approval steps for anything customer-facing.

Is it secure enough for critical infrastructure?

Talk to us about Enterprise isolation and security review.

Bring AI to utilities — today

Start free with 2M tokens every month. Upgrade when you are ready.

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