Privacy Policy

1. Who we are

This Privacy Policy explains how AI Models (“we”, “us”, “our”) handles personal information when you visit our website, create an account or use our products, including the playground, agents, skills and API (together, the “Services”).

Where we process content on behalf of business customers, we act as a processor under our Data Processing Addendum, and the customer’s own privacy notice applies.

2. Information we collect

We collect information in three ways:

• Information you give us: name, email, company, billing details, support requests and messages you send through our contact form.
• Content you submit: prompts, files, conversations, agent configurations and outputs (“Customer Content”).
• Information collected automatically: device and browser data, IP address, log data, usage metrics (such as tokens and requests) and cookies, as described in our Cookie Policy.

3. How we use information

We use personal information to:

• Provide, operate, secure and maintain the Services.
• Process payments and measure usage for billing.
• Respond to requests and provide support.
• Send service announcements and, where permitted, marketing you can opt out of at any time.
• Detect, prevent and address fraud, abuse and security incidents.
• Comply with legal obligations and enforce our terms.

4. Customer Content and model training

Customer Content is used only to provide the Services to you. We do not use Customer Content to train shared models. Workspace owners control retention of conversations and memory and can delete them at any time.

5. How we share information

We do not sell personal information. We share it only:

• With service providers who help us run the Services, under contracts that require them to protect it and use it only on our instructions.
• Within your organisation, as configured by your workspace administrators.
• When required by law, or to protect the rights, safety and security of our users and the public.
• In connection with a merger, acquisition or sale of assets, subject to this policy.

6. Retention

We keep personal information for as long as your account is active or as needed to provide the Services, and afterwards only as long as necessary for legal, accounting or security purposes. Customer Content follows the retention settings chosen by your workspace.

7. Security

We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit and at rest, access controls and monitoring. No method of transmission or storage is completely secure, but we work hard to protect your information.

8. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, restrict or port your personal information, and to object to certain processing. You can exercise many of these rights in your account settings, or by contacting us.

You can unsubscribe from marketing emails using the link in any message.

9. International transfers

We may process information in countries other than your own. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect transferred information.

10. Children

The Services are not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect their personal information.

11. Changes and contact

We may update this policy from time to time. We will post the new version here and, for material changes, notify you in advance.

Questions? Contact us at support@omnico.site or through our contact page.